Terms and Conditions

Welcome to Nechlin Plumbing Ltd. Company. These Terms and Conditions ("Terms") govern your access to and use of our services, website, social media pages, and any communication channels operated by Nechlin Plumbing Ltd.

By requesting our services, visiting our website, contacting us, or making payments, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

---

1. About Nechlin Plumbing Ltd.

Nechlin Plumbing Ltd. is a plumbing services company registered in Nigeria. We provide professional plumbing solutions for residential, commercial, and industrial clients.

Our services include, but are not limited to:

• Plumbing installation

• Plumbing repairs and maintenance

• Drain cleaning

• Water supply systems

• Water heater installation and repairs

• Bathroom and kitchen plumbing

• Borehole and pumping systems

• Pipe replacement

• Leak detection

• Emergency plumbing services

• Plumbing consultation

---

2. Eligibility

You must be at least 18 years old or have legal authority to enter into contracts before engaging our services.

Where a customer is acting on behalf of a business or organization, that person confirms they have authority to bind the organization.

---

3. Service Requests

Service appointments may be made through:

• Telephone

• Email

• Website

• Social media platforms

• WhatsApp

• Physical office

Submitting a request does not guarantee immediate availability.

Appointments are subject to scheduling and confirmation.

---

4. Quotations

All quotations provided by Nechlin Plumbing Ltd. are based on the information available at the time of inspection or customer description.

Prices may change if:

• Hidden defects are discovered

• Additional work becomes necessary

• Material prices change

• Customer changes project requirements

Any revised quotation will be communicated before additional work proceeds.

---

5. Pricing and Payments

Customers agree to pay all fees applicable to the services provided.

Payments may be required:

• Before work begins

• During project execution

• Upon project completion

Accepted payment methods may include:

• Bank transfer

• POS payment

• Cash

• Other approved electronic payment methods

Invoices are payable within the period stated on the invoice.

Failure to make payment may result in suspension of services.

---

6. Customer Responsibilities

Customers agree to:

• Provide accurate information

• Allow reasonable access to the property

• Ensure a safe working environment

• Obtain any required approvals or permits where applicable

• Remove valuable or fragile items from work areas

• Inspect completed work upon completion

Customers are responsible for notifying us promptly of any concerns.

---

7. Materials

Unless otherwise agreed:

• Materials supplied by Nechlin Plumbing Ltd. remain our property until payment is made in full.

• We aim to use quality materials sourced from reputable suppliers.

• Availability of certain products depends on market supply.

---

8. Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Flooding

• Government restrictions

• Power outages

• Supplier shortages

• Labour disputes

• Transportation disruptions

• Force majeure events

Where delays occur, customers will be informed as soon as reasonably practicable.

---

9. Warranties

We warrant that our workmanship will be carried out using reasonable skill and care.

Manufacturer warranties on products supplied remain subject to the manufacturer's terms.

Our workmanship warranty does not cover damage caused by:

• Misuse

• Abuse

• Customer alterations

• Third-party repairs

• Natural disasters

• Lack of maintenance

• Normal wear and tear

---

10. Emergency Services

Emergency plumbing services are provided subject to technician availability.

Emergency call-out fees may apply.

Customers acknowledge that emergency repairs may initially be temporary to prevent further damage before permanent repairs can be completed.

---

11. Cancellations

Customers may cancel appointments by providing reasonable notice.

Cancellation fees may apply where:

• Materials have already been purchased

• Technicians have already been dispatched

• Significant preparation has been completed

---

12. Refund Policy

Refund eligibility depends on the nature of the service provided.

Refunds are generally not available for:

• Completed labour

• Installed materials

• Customized plumbing installations

Where a refund is approved, processing times may vary.

---

13. Limitation of Liability

To the fullest extent permitted by Nigerian law, Nechlin Plumbing Ltd. shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of profits

• Business interruption

• Loss of business opportunities

• Property damage arising from pre-existing plumbing faults not caused by our work

Our maximum liability shall not exceed the amount paid by the customer for the relevant service, except where liability cannot legally be excluded.

---

14. Property Access

Customers authorize our employees and contractors to access the relevant property solely for the purpose of carrying out requested services.

Where access is restricted or delayed, additional charges may apply.

---

15. Health and Safety

Customers must ensure that work areas are reasonably safe.

We reserve the right to suspend work where conditions present unacceptable health or safety risks.

---

16. Intellectual Property

All content published by Nechlin Plumbing Ltd., including:

• Logos

• Branding

• Images

• Graphics

• Text

• Website content

• Marketing materials

remains our intellectual property unless otherwise stated.

No content may be copied, reproduced, or distributed without our written permission.

---

17. Privacy

Our collection and processing of personal information are governed by our Privacy Policy and applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA) 2023.

---

18. Third-Party Products

Products manufactured by third parties remain subject to the warranties and conditions provided by their respective manufacturers.

We are not responsible for manufacturer defects beyond applicable legal obligations.

---

19. Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated versions become effective upon publication on our website or other official communication channels.

Continued use of our services constitutes acceptance of the revised Terms.

---

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Nigeria.

---

21. Dispute Resolution

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith negotiations.

Where appropriate, disputes may be referred to mediation before litigation.

---

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

---

23. Entire Agreement

These Terms constitute the entire agreement between Nechlin Plumbing Ltd. and the customer regarding the services provided and supersede any prior agreements or understandings relating to the same subject matter.

---

24. Contact Information

Nechlin Plumbing Ltd.

For enquiries regarding these Terms and Conditions, customers may contact us using the contact details published on our official website or other official communication channels.