Privacy Policy for Nechlin Plumbing Ltd.

Effective Date: July 1, 2026

1. Introduction

• Nechlin Plumbing Ltd. we respects your privacy and is committed to protecting your personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws and regulations.
• This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, communicate with us, purchase our products, request our plumbing services, or otherwise interact with Nechlin Plumbing Ltd.
• By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. About Nechlin Plumbing Ltd.

Nechlin Plumbing Ltd. is a plumbing products supplier and plumbing services company operating in Nigeria. We provide plumbing materials, sanitary ware, water systems, installation services, maintenance, repairs, and related solutions for residential, commercial, and industrial customers.

3. Personal Data We Collect

Depending on the services you request, we may collect:

Identity Information

• Full name
• Business name (where applicable)

Contact Information

• Phone number
• Email address
• Residential or business address
• Delivery address

Transaction Information

• Purchase history
• Service requests
• Payment confirmation
• Invoices and receipts

Technical Information

When you use our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and analytics data

Communications

• Customer enquiries
• Complaints
• Feedback
• WhatsApp, email, SMS, or telephone communications

4. How We Collect Your Personal Data

We collect personal data:

• Directly from you when you contact us.
• When you purchase products or services.
• Through our website and online forms.
• Through social media platforms.
• During customer support interactions.
• Through cookies and website analytics technologies.
• From authorized third parties where permitted by law.

5. Legal Basis for Processing

Under the Nigeria Data Protection Act (NDPA) 2023, we process your personal data based on one or more of the following lawful grounds:

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Protection of your vital interests.
• Our legitimate business interests, provided these do not override your fundamental rights and freedoms.

6. How We Use Your Personal Data

We use your personal data to:

• Supply plumbing products.
• Deliver installation and maintenance services.
• Process payments.
• Schedule appointments.
• Respond to enquiries.
• Improve customer service.
• Provide quotations.
• Process warranty claims.
• Maintain customer records.
• Prevent fraud and unauthorized activities.
• Comply with Nigerian laws and regulatory obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

7. Marketing Communications

Where required by law, we will obtain your consent before sending promotional emails, SMS messages, or other marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Measure website performance.
• Understand visitor behaviour.
• Enhance user experience.

You may disable cookies through your browser settings; however, certain website features may become unavailable.

9. Disclosure of Personal Data

We may disclose personal data to:

• Payment service providers.
• Delivery and logistics partners.
• IT service providers.
• Cloud hosting providers.
• Professional advisers.
• Insurance providers.
• Regulatory authorities.
• Law enforcement agencies where required by law.

We do not sell your personal data to third parties.

10. International Data Transfers

Where your personal data is transferred outside Nigeria, Nechlin Plumbing Ltd. will ensure that appropriate safeguards are implemented in accordance with the Nigeria Data Protection Act (NDPA) 2023 and any applicable regulations issued by the Nigeria Data Protection Commission.

11. Data Security

We implement appropriate technical and organizational security measures to protect personal data against:

• Unauthorized access.
• Loss.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.

Although we strive to use commercially acceptable means to protect personal data, no electronic transmission or storage system is completely secure.

12. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Maintain business records.
• Enforce our legal rights.

When personal data is no longer required, it will be securely deleted, anonymized, or destroyed.

13. Your Rights Under the Nigeria Data Protection Act (NDPA) 2023

Subject to applicable law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data where applicable.
• Withdraw consent at any time.
• Object to certain processing activities.
• Request restriction of processing.
• Request transfer of your personal data where applicable.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

We will respond to legitimate requests within the time required by applicable law.

14. Children's Privacy

Our products and services are not directed to children under the age of 18. We do not knowingly collect personal data from children without appropriate legal authorization or parental consent where required by law.

If we become aware that we have collected personal data from a child contrary to applicable law, we will delete the information promptly.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third-party websites they visit.

16. Data Breach Management

Where a personal data breach occurs that is likely to result in a risk to the rights and freedoms of individuals, Nechlin Plumbing Ltd. will take appropriate steps to contain, investigate, and, where required by law, notify the Nigeria Data Protection Commission and affected individuals within the applicable legal timeframe.

17. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our legal obligations, services, or business operations.

The updated version will be published on our website together with the revised Effective Date.

18. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or the processing of your personal data, please contact:

Nechlin Plumbing Ltd.

Email: info@nechlinplumbing.com

Telephone: +2348162010147

Registered Office:  265 Bridge Head, Onitsha, Anambra St

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (WAT)

If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) in accordance with the Nigeria Data Protection Act (NDPA) 2023.